Unlock the Power of Surplus Giant: Your One-Stop Shop for Unbeatable Deals - FAQ Guide

We understand that navigating the world of wholesale liquidation can come with a lot of questions. That’s why we’ve compiled answers to some commonly asked questions to help you make informed decisions about our products, services, and policies.

Who Do We Work With?

We proudly serve a diverse range of clients within the B2B space. Our primary focus is on partnering with brick-and-mortar retailers and e-commerce platforms, whether they are small local shops or large national chains. We believe that every retailer, regardless of size, deserves access to quality products at unbeatable prices.

In addition to working directly with retailers, we also collaborate with other distributors who may not have the same access to specific brands that we do. This allows us to expand our reach and ensure that more businesses can benefit from our extensive inventory of brand-name electronics and more.

What sets us apart is our commitment to inclusivity in the B2B sector – no client is too big or too small for us! Whether you’re a startup looking to make your mark or a well-established chain seeking reliable supply solutions, Surplus Giant is here for you. We understand the unique needs of each business and strive to provide tailored support that helps you thrive in today’s competitive marketplace.

What is our shipping policy?

We take pride in our streamlined shipping process, ensuring that every order is handled with care and efficiency. Our full-service warehouse is designed to maximize consolidation for both parcel and pallet shipments. This means that we can prepare your orders in a way that optimizes space and reduces costs, all while maintaining the integrity of your products.

We encourage our clients to either pick up their orders directly from our warehouse or send us their parcel shipping labels for a hassle-free experience. If you're unsure about the best shipping options, we're here to help! We can assist you by obtaining competitive shipping rates from our trusted logistics providers, making it easier for you to plan your delivery.

We are committed to guiding orders smoothly to your freight forwarders as needed. Our primary focus is ensuring that no matter where you are located, we can facilitate timely deliveries. Most of our shipments are carried out via ground transportation—specifically rail and truck (LTL)—allowing us to provide reliable service while keeping costs manageable.

What Types of Products Does Surplus Giant Offer?

Our inventory primarily consists of mostly new, sealed, retail-ready goods that are perfect for reselling. However, we also understand the appeal of refurbished items and occasionally provide certified refurbished products, customer returns, or shelf pulls. Rest assured, we always specify the condition of each item clearly.

When it comes to refurbished products, they can be a fantastic option for savvy shoppers looking for great value. As one satisfied customer put it: “Refurbished items allow me to access top-tier brands at a fraction of the price while still enjoying peace of mind with warranties from reputable manufacturers.”

Additionally, about 75% of our inventory is non-recurring—meaning you won’t find these deals elsewhere! We even offer “AS-IS” products from our trusted vendors. Whether you’re after brand-new gadgets or quality refurbished options, Surplus Giant has got you covered!

Our extensive inventory is suitable for various markets, allowing you to explore multiple sales channels. However, it is important to be aware that there are occasionally restrictions imposed by the manufacturers. These guidelines are designed to maintain brand integrity and ensure fair market practices.

We are committed to helping you navigate these nuances so that we can work together to maximize your success while adhering to the parameters established by our trusted manufacturers.

Is there a minimum order quantity?

At Surplus Giant, we want to make your purchasing experience as seamless and beneficial as possible. That’s why we have a minimum order requirement of $1000.00, which can include a mix of products tailored to your needs. We understand that variety is key for our B2B retailers and resellers, so feel free to combine different items from our inventory to meet this minimum.

To streamline the process further and ensure that you receive the best value, we do ask that you order by full case count. This not only helps us maintain efficiency in our operations but also allows you to maximize your savings on high-quality products. We’re here to support you every step of the way, so if you have any questions about our ordering process or need assistance in selecting products, don’t hesitate to reach out! Your success is our priority!

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